Safe holidays

at the Holzner

A new "normality" is starting in South Tyrol. And at the Holzner, we are preparing for the reopening. Your safety and well-being are our top priority while planning.

Thus, we have developed a comprehensive hygiene concept, taking into account all specifications of the government and the province of South Tyrol and the recommendations of the WHO, on the basis of which we can continue to offer you what makes the Holzner so special: cordiality, warmth and the best service, which will remain the same even in this new normality.

This is how we ensure that you feel safe with us and can enjoy your holiday to the fullest:



  • As of 1 June, a Green Pass is no longer required for entry into Italy.
  • When returning from South Tyrol to their respective home country, guests must also observe the entry requirements applicable in their respective home country as applicable to a return trip from Italy. Detailed informations can be found here.
  • Within the framework of the safety measures prescribed by law you can move freely in all of South Tyrol and use all our hotel services.

Booking and


  • You are welcome to use our online check-in before your arrival.
  • Relaxed cancellation conditions: For 2022, our general cancellation policy applies. However, in case of COVID19 related travel restrictions or illnesses, we grant the short-term cancellation of your stay up to one day before arrival. In this case, the deposit will not be retained as a cancellation fee, but will be credited towards your next stay at the Holzner.
  • We still recommend our cancellation safeguard service.

Your safety

at the Holzner

  • With its spacious interior areas and the 10,000 sqm garden, parks, flower and herb beds all around, the Holzner offers plenty of space for all guests.
  • Throughout the entire house our light works contactless and via motion sensors.
  • In the warm season, our large sun terrace offers plenty of space for sufficient table distance.
  • We have been using the professional cleaning products from Hygan for years. Sanirain is used for every cleaning, which contains tensides in addition to disinfectants and thus has a bactericidal, virucidal and fungicidal effect.
  • All laundry is washed at 85°C in the in-house laundry with the biodegradable R.046 Ecoline detergent, which meets the technical requirements of the EU-ECOLABEL environmental criteria.
  • Wherever possible, we use local products from the region, which are supplied to us by farmers and producers from the surrounding area, especially during the summer months.
  • The processing and preparation of food is done according to the strict hygienic guidelines of HACCP (Hazard Analysis and Critical Control Points).
Read more

Additional measures

throughout the house

  • The hotel entrance has an automatic door opening system.
  • Hand disinfectants are available for you at all strategic points.
  • All public areas such as toilets, entrance hall, restaurant, kitchen and spa area are regularly cleaned in shortened cleaning cycles and disinfected with ozone and disinfection equipment.

Additional measures

in the guest rooms

  • Before your arrival your room will be disinfected with ozone.
  • The cleaning of the rooms is carried out at the highest level with appropriate utensils, colour-coded cloths and re-improved cleaning protocols to guarantee a completely separate cleaning of rooms.
  • The rooms are thoroughly ventilated daily during the room cleaning process.

Additional measures

in the common spaces

  • All common areas are disinfected with ozone devices in a 24-hour rhythm and regularly ventilated thoroughly.

Additional measures

in the restaurant areas

  • You can now enjoy our culinary offer with even more service.
  • In the dining room you will be assigned your own table at the beginning of your stay, which is yours alone for the entire duration of your stay. In the dining room, in the bar and on the terrace, the minimum distances are maintained.
  • The dining room and bar are disinfected with ozone devices in a 24-hour rhythm.
  • The work surfaces and utensils are manually disinfected after each service cycle. In addition, the kitchen is disinfected with ozone devices in 24-hour intervals.

Additional measures

in Spa and pool area

  • Our extensive pool area and the Liberty Spa offer the best conditions for a few relaxing hours.
  • Our indoor and outdoor pool have a water treatment system and are cleaned with high-quality chlorine.
  • All spa areas and saunas are regularly disinfected.
  • Hand disinfection stations are available to guests throughout the spa area.

Additional measures in terms of outdoor and activity programs

  • All outdoor sports facilities (tennis, boccia, mountain bike rental) are open and can be used.
  • Guided hikes, e-bike tours and the fitness program continue to be offered regularly, subject to the safety distances and rules.



  • The children’s program takes place outdoors as often as possible.
  • In the playrooms, disinfectants and cleaning cloths as well as hand disinfectants are available for our guests.
  • The children's play areas and toys are disinfected with ozone devices in a 24-hour rhythm.



  • All rooms and suites have a desk, chair and high speed internet for home/smartworking even during the holidays.
  • The nearest hospital including first aid station is in Bolzano, 23 km away.
  • Several doctors are available on Ritten mountain, the medical practice is in Klobenstein, 6km away.
  • Several employees in the house have attended first aid courses.
  • We would like to point out that the scope of services can be reduced or extended if required or permitted by law.